Privacy Policy

Effective Date: 07th FEB 2024

Welcome to Expertify. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or mobile app expertifynow.com and use our mobile application, and engage with our services.

1. Information We Collect

We collect information from you when you register on our platform, use our services, or interact with our website or mobile app. The information we collect includes but is not limited to:

  • Personal Identification Information: Name, email address, phone number, etc.
  • Expertise and Service-Related Information: For experts, details about the services you offer, qualifications, experience, etc.
  • User-Generated Content: Reviews, comments, messages exchanged between users and experts.
  • Technical Information: IP address, browser type, operating system, and other usage details.

2. How We Use Your Information

Your information is used to:

  • Provide, operate, and maintain our services
  • Improve, personalize, and expand our services
  • Understand and analyze how you use our services
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website or mobile app, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

3. Sharing Your Information

We may share your information with third parties in the following situations:

  • With Service Providers: To perform services on our behalf or to assist us with providing services to you.
  • For Legal Reasons: If required by law or if we believe it is necessary to protect our legal rights, interests, and the interests of others.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

5. Your Privacy Rights

Depending on where you reside, you may have certain privacy rights, including the right to access, correct, delete, or restrict the use of your personal data. You may also have the right to object to processing and the right to data portability.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by hello@expertifynow.com.

8. Refund Policy

Last updated: April 13, 2024

You (as a user) may cancel a meet without penalty; provided, however, that you have not already initiated the meet with the Expert via the Services. You (as an Expert) may cancel a scheduled meet without penalty at any time. If you have been improperly charged for a meet that was canceled and require a refund, please contact Expertify at support@Expertifynow.com.

The refund process takes 7-10 working days to process the refund.